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AugsmaVoice
Voice AI for West African enterprises

Every call answered.
In under a second.

Augsma Voice gives banks, telecom operators and health systems autonomous AI agents that pick up phone calls and WhatsApp voice notes, resolve the request, and hand off to your team only when it matters.

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Response time
<1s
Availability
24/7
Channels
Voice + WA

Live call · Banking & fintech

+232 •• ••• 418 · Inbound · English

00:00

Speech-to-text

210 ms

Voice first byte

180 ms

End-to-end

640 ms

Simulated call for illustration. Live metrics appear in your dashboard.

Built for

Banks Telecom operators Hospitals & clinics Retail & FMCG Utilities Public services

Platform

Everything a contact centre does, run by an agent that never sleeps

Real conversations, real actions, real-time visibility — on the channels your customers already use.

Sub-second responses

Streaming speech recognition and voice synthesis run in parallel, so callers hear a reply in well under a second — no awkward silence.

Real phone numbers

Bring your own SIP trunk, connect a GSM gateway, or route your existing short code. Agents answer inbound and place outbound calls.

WhatsApp audio triage

Customers send a voice note; your agent transcribes it, works out intent and urgency, then replies with voice or text.

Tuned for West Africa

Speech models tuned for West African English and French accents, local place names and phone-number formats.

Smart hand-off

When a caller needs a person, the call transfers to your team with a live summary and transcript already on screen.

Live call telemetry

Watch latency, containment, sentiment and queue depth in real time. Every call is recorded, transcribed and searchable.

Explore all features

Solutions

Ready-made agents for the calls you get most

Balance checks, card blocks and loan follow-ups — answered on the first ring.

  • Verify callers with account PIN or OTP before any disclosure
  • Block lost cards instantly and log the event to your core system
  • Outbound repayment reminders with promise-to-pay capture
  • Escalate fraud reports to a live officer with full transcript
Hear this agent

Sample conversation

avg 0.6s / turn

Good morning, my ATM card got swallowed at Siaka Stevens Street.

Sorry to hear that. I can block it now. Please confirm the last four digits of the card.

Four, two, seven, one.

Thank you. The card ending 4271 is blocked. A replacement can be collected from your branch in 3 working days.

How it works

From sign-up to first live call in an afternoon

See the full walkthrough
  1. 01

    Create your agent

    Pick a template for banking, telecom, healthcare or commerce. Give it a name, a voice and a greeting in minutes.

  2. 02

    Teach it your business

    Upload FAQs, policies and price lists. Define the actions it can take — check a balance, book a slot, open a ticket.

  3. 03

    Connect your channels

    Attach a phone number, SIP trunk, GSM gateway or WhatsApp Business line. Test every flow from the browser first.

  4. 04

    Go live and improve

    Switch on traffic, watch live telemetry and review transcripts. Refine answers and the agent improves on the next call.

Telemetry

See every call as it happens

Latency, resolution rate, sentiment and queue depth stream to your dashboard in real time. Drill into any call to hear the recording and read the transcript.

  • Live latency breakdown for every conversational turn
  • Searchable recordings and transcripts with PII redaction
  • Alerts when sentiment drops or hand-offs spike
  • Export to your BI tools or pull via API

Call telemetry

● Live
Today7d30d

Calls handled

4,812

+12%

Avg. response

640 ms

−40 ms

Resolved by agent

82.4%

+3.1 pts

Live now

37

concurrent

Call volume by hour

Voice WhatsApp
00:0006:0012:0018:0023:00

Top intents

  • Balance enquiry34%
  • Card block / replace21%
  • Loan status16%
  • Branch info12%
  • Hand-off to officer9%

Dashboard preview with sample data.

Plugs into your stack

Best-in-class speech engines underneath, your systems on top.

Deepgram Nova ElevenLabs SIP trunks GSM gateways WhatsApp Business REST API Webhooks Salesforce HubSpot Zendesk Google Calendar MySQL / PostgreSQL

Security your risk team will sign off

Designed for regulated institutions from day one.

  • Encryption in transit & at rest
  • Role-based access control
  • Automatic PII & card redaction
  • Full audit trail per call
  • Configurable data retention
  • In-region hosting (Institutional)

Pricing

Transparent plans. No setup fees.

Start small, scale to national call volumes. Upgrade any time from your dashboard.

Starter

For teams launching their first voice agent.

$59 per month

$0.12 per extra minute

Start with Starter
  • 1 voice agent
  • 500 voice minutes included
  • 1 phone number or WhatsApp line
  • Standard voice library
  • Call recordings & transcripts (30 days)
  • Email support
Most popular

Scale

For growing operations with real call volume.

$199 per month

$0.09 per extra minute

Start with Scale
  • 5 voice agents
  • 2,500 voice minutes included
  • 5 numbers + WhatsApp audio triage
  • Premium & custom brand voices
  • Live telemetry dashboard
  • Webhooks, REST API & CRM actions
  • Recordings & transcripts (12 months)
  • Priority support

Institutional

For banks, operators and health systems at national scale.

Custom

Committed-use pricing

Talk to sales
  • Unlimited agents
  • Volume minute pricing
  • Direct SIP & GSM trunking
  • Dedicated or in-region infrastructure
  • SSO, audit logs & data-retention controls
  • 99.9% uptime SLA
  • Named customer success manager

Every plan starts with a 14-day trial. Prices in USD, excluding applicable taxes.

Put a voice agent on your line this week.

Start a 14-day trial, connect a number and take your first AI-handled call today.

Book a live demo See pricing