Frequently asked questions

Augsma Voice is a self-serve platform for building AI voice agents that answer and place phone calls and reply to WhatsApp voice notes. Agents understand natural speech, take actions in your systems and hand off to your team when needed.

Speech recognition, reasoning and voice synthesis are streamed in parallel, so callers typically hear a reply in under a second. Live latency for every call is shown in your telemetry dashboard.

Agents speak English and French, with speech recognition tuned for West African accents, names and number formats. Additional local languages are being added — contact us if you need a specific one.

Yes. You can forward an existing number, bring your own SIP trunk (Scale and above) or connect a GSM gateway or short code (Institutional). We can also provision new numbers in supported countries.

Connect your WhatsApp Business line. When a customer sends a voice note, the agent transcribes it, identifies intent and urgency, takes any action needed and replies with a voice note or text. Urgent cases are routed to your team immediately.

The agent transfers the call to your team or a queue you choose, with a short summary and full transcript so the caller never repeats themselves.

Every plan starts with a 14-day trial with test minutes included, so you can build and call your agent before you pay.

Calls keep working. Extra minutes are billed at your plan's overage rate at the end of the month, and you can set usage alerts and hard caps in the dashboard.

Yes. Upgrade or downgrade at any time from the dashboard; changes are pro-rated to the day.

Recordings and transcripts are encrypted in transit and at rest, with role-based access and audit logs. Institutional customers can choose in-region hosting and custom retention periods. Sensitive data such as card numbers can be redacted automatically.

Yes. Agents call your systems through secure webhooks or our REST API, so they can check balances, create tickets or book appointments in real time. Your team controls exactly which actions each agent can take.